After the order is placed, it can be cancelled or returned within 14 calendar days after purchase day with 20% restocking fee.
You may return the unused unopened item in its original packaging according to the return schedule listed below.
The original receipt, gift receipt or packing slip and a valid photo I.D. are required for all in store returns and exchanges.
Online returns must include the original packing slip and the unused item in the original packaging in the condition that it was delivered.
The customer is responsible for any fees that are related to shipping the merchandise back to Grit Elite Gear LLC.
We highly recommend that you ship your returns back to us using UPS, FedEx, or a similar service that offer the ability to track the shipment.
Customers may return products to local stores, but the credit or refund will not be issued until the merchandise is received at our distribution center, which may take up to 10 business days to process.
Even though we put a lot of effort into making every shipment go perfectly, it is customer’s responsibility to examine all packages and report any damage or missing boxes/pieces during order delivery. In such event, customer needs to make a written note of the issue on the delivery receipt at the time of order delivery and notify our customer service team by email within 5 days after delivery. Grit Elite will do everything needed to assist and resolve any issues in a good timely manner, but is not liable if the report isn’t provided within the allowed time frame.
Grit Elite Gear LLC always strives to provide free shipping to its customers and have all orders shipped promptly.
To make it more convenient to our customers we have set up competitive flat shipping fees for destinations within and outside of WA state.
Please note that before orders are packed and shipped, Grit Elite Gear LLC reserves the right to cancel an order with a full 100% refund to the customer, in case it is determined that our freight forwarder(s) are not able to arrange delivery to the provided shipping address due to limited or no road access, extra delivery charges due to limited access areas or special vehicle requirements for the delivery, freight carriers and/or any other reason. In this case, customer will receive a call from Grit Elite Gear LLC, to discuss the available options for delivery or offer to cancel/refund the order. From our experience, if our carriers are not able to deliver greenhouse to limited access area, most of our customers found it most convenient to arrange the pick up of their order from the nearest carriers terminal near their address.